Warm Home Discount: how are consumers benefitting?
Today we’ve published new research we commissioned to understand how energy advice delivered through the Warm Home Discount (WHD) is...
View ArticlePresentation slides for Energy Best Deal sessions 2014-15
The Energy Best Deal (EBD) programme seeks to inform domestic energy consumers about how they could reduce their energy costs: by changing tariff, payment method and/or supplier, taking up energy...
View ArticleConsumer Vulnerability Strategy Progress Report
This Progress Report outlines our impact for consumers in vulnerable situations since we published our Consumer Vulnerability Strategy in 2013. It covers our updated approach and work plan, including...
View ArticleRedress Schemes: approval of ADR body
Under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015, if an energy company fails to resolve a complaint through their own customer service efforts they will be required to...
View ArticleConsumer Vulnerability Strategy Progress Top 10
Read about the top 10 ways we made a positive difference for consumers in vulnerable situations since we published our Consumer Vulnerability Strategy in 2013.The document below is a supplement to the...
View ArticleUpdating the Ofgem Consumer Vulnerability Strategy - CVS2025
Supporting and protecting consumers in vulnerable situations is a key priority for Ofgem. In our Forward Work Programme, we committed to update our existing Consumer Vulnerability Strategy.The energy...
View ArticleDraft Consumer Vulnerability Strategy 2025
We are consulting on our updated Consumer Vulnerability Strategy (CVS2025). When finalised, the strategy will build upon the already extensive work delivered under our 2013 Consumer Vulnerability...
View ArticleConsumer Vulnerability Strategy 2025
In June 2019, we published our draft Consumer Vulnerability Strategy 2025. After a period of consultation, we have now finalised the strategy and set out our priorities to help protect gas and...
View ArticleConsultation: Extending protections for domestic customers who may have...
In January 2018, Standard Licence Conditions (Condition 28B of both the gas and electricity supply licences) came into force to protect consumers who may have a prepayment meter installed under warrant...
View ArticleExtending protections on prepayment meters installed under warrant: decision
This decision extends protections for consumers who may have a prepayment meter (PPM) installed under warrant. We have come to this conclusion after consulting with stakeholders on our proposal and...
View Article
